Privacy Policy

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Use of cookies

The online store uses cookies. A cookie is a small text file that a web browser automatically saves to a device used by a customer. Cookies are used to collect information about how the customer uses the Website or Online Store in order to provide the customer with a better user experience.

The following cookies are used in the online store:

• session cookies, the purpose of which is to enable the use of the Website or Online Store;

• persistent cookies, the purpose of which is to remember the customer's choices in the Website or Online Store;

• first and / or third party cookies designed to show the customer appropriate advertising and offers;

• third-party analytics cookies designed to optimize marketing communications.

The customer may delete and / or block cookies stored on their devices by changing the corresponding settings of their web browser. If cookies are not used, the Website or Online Store may not work as planned and / or some functionalities may not be available to the customer.

In addition to the use of analysis cookies, the Website or Online Store uses pixel tags (web-beacons) to monitor the use of the seller's website. In doing so, personally identifiable information will not be processed.

 

PROCESSING OF PERSONAL DATA

The chief processor of personal data of the online store Hobumatkad.ee is Ilmavald OÜ (registry code 12956525) located in Mustamõisa, Mustakurmu küla, Põlva vald, e-mail info ät hobumatkad.ee.

 

WHAT PERSONAL DATA IS PROCESSED

​We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

PURPOSE OF THE PROCESSING OF PERSONAL DATA

Personal data is used to manage customer orders, provide services, enter into a deductible agreement and deliver goods.

Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences.

The bank account number or credit card information is used to return payments to the customer.

Personal data, such as e-mail, telephone number, customer name, are processed to resolve issues related to the provision of goods and services (customer support).

The IP address or other network identifiers of the online store user are processed to provide the website or online store as an information society service and to compile online usage statistics.

 

LEGAL BASIS

Personal data is processed for the purpose of fulfilling the contract entered into with the customer.

The processing of personal data is carried out in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).

 

RECIPIENTS TO WHOM PERSONAL DATA ARE TRANSMITTED

Personal data is passed on to the website's or online store's customer support to manage purchases and purchase history and to solve customer problems.

The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer. In the case of goods delivered by courier, in addition to the contact details, the customer's address will also be provided.

The accounting of the website or online store is performed by the service provider. Personal data is transferred to the service provider for performing accounting operations.

Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the website or online store or data hosting.

 

SECURITY AND ACCESS TO DATA

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

ACCESS AND CORRECTION OF PERSONAL DATA

Personal data can be accessed and corrections made to the website's or online store's user profile. If the purchase has been made without a user account, personal data can be accessed via customer support.

 

WITHDRAWAL OF CONSENT

If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.

 

STORAGE

When closing the customer account of the online store, personal data will be deleted, unless such data needs to be stored for accounting or resolving consumer disputes.

If the purchase in the online store has been made without a customer account, the purchase history will be stored for three years.

In the case of disputes related to payments and consumer disputes, personal data will be kept until the claim is fulfilled or the limitation period expires.

Personal data required for accounting purposes shall be kept for seven years.

 

DELETION

To delete personal information, contact customer support via email. A request for erasure shall be answered no later than one month and the period for erasure of data shall be specified.

 

TRANSFER

A request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies and notifies you of the personal data that is to be transferred.

 

DIRECT MARKETING NOTICES

The e-mail address and telephone number will be used to send direct marketing messages if the customer has given his consent. If the customer does not wish to receive direct marketing communications, please select the appropriate link in the footer of the email or contact customer support.

If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the initial and further processing of his personal data, including direct marketing profiling by notifying customer support by e-mail (this must be clearly and separately from any other information) .

 

SOLVING ARGUMENTS

Disputes related to the processing of personal data are resolved through customer support at info ät hobumatkad.ee. The supervisory authority is the Estonian Data Protection Inspectorate ( info@aki.ee ).