Purchase Guide
 

Placing an order

To order a service or product, you must add the desired services or products to the shopping cart. To place an order, you must fill in the required data fields and select the appropriate time for providing the service or the method of delivery of the products. The amount of the fee, which can be paid via a bank link or another payment solution, is then displayed on the screen.

The agreement enters into force upon receipt of the amount due to the current account of the Website.

If the ordered service or goods cannot be delivered due to impossibility to provide the service, termination of the goods or for any other reason, the buyer shall be notified as soon as possible and the money paid (incl. Delivery costs) shall be refunded immediately, but not later than within 14 days.


Delivery

The goods are sent to the following countries: Republic of Estonia.

Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.

Shipments within Estonia usually reach the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 10 calendar days.

In exceptional cases, the right to deliver the goods within 45 calendar days.


Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days (valid only for goods!)

[depending on the products, the buyer may not have the right of withdrawal, the corresponding products and services must be listed in such a case and they must meet the conditions listed in § 53 (4) of the Law of Obligations Act].

The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.

If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Website has the right to reduce the refundable fee according to the decrease in the value of the goods.

In order to return the goods, a withdrawal application must be submitted, the form of which can be found here: withdrawal application and sent to the e-mail address no later than within 14 days of receipt of the goods.

The costs of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (eg a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.

The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.

If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Website, the Website does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.

The Website has the right to withdraw from the sale transaction and demand the goods back from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.


Right to lodge a claim

The Website is liable for non-compliance or defect of the services provided to the buyer and the goods sold, which already existed at the time of providing the service or delivery of the thing and which becomes apparent within two years from delivery to the buyer. During the first six months from the delivery of the thing to the buyer, it is presumed that the defect already existed at the time of delivery of the thing. It is the responsibility of the Website to rebut the respective presumption.


The buyer has the right to contact the Website within two months at the latest, by sending an e-mail to info ät hobumatkad.ee.

The Website is not responsible for defects that have occurred after the end of the service or delivery of the goods to the buyer.

If the services or goods purchased from the Website have defects for which the Website is responsible, the Website will repair or replace the defective service or goods. If the service or goods cannot be repaired or replaced, the Website will return all fees associated with the sales contract to the buyer.

The Website shall respond to the consumer's complaint in writing or in a form that can be reproduced in writing within 15 days.


Direct marketing and processing of personal data

The Website uses the personal data entered by the buyer (incl. Name, telephone number, personal identification code, weight, address, e-mail address, bank details) only to process the order, provide the service and send the goods to the buyer. The Website transmits personal data to transport companies in order to deliver the goods.

The Website will send newsletters and offers to the buyer's e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.

The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.


Solving arguments

If the buyer has any complaints regarding the Website, they must be sent to the e-mail address info ät hobumatkad.ee.


If the buyer and the Website are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Protection and Technical Regulatory Authority of Estonia. The terms of the procedure can be viewed and the application submitted here. The Consumer Protection and Technical Regulatory Authority is competent to resolve disputes arising from the contract concluded between the buyer and the Website. The review of the buyer's complaint in the commission is free of charge.

The buyer can turn to the The European Online Dispute Resolution (ODR) platform, provided by the European Commission.